Duct Architect Privacy Policy

1.1. Information You Provide

We collect information that you provide directly to us, including account information (name, email, company details), project and customer data you enter into our system, payment information (processed securely through third-party providers), and communication preferences.

1.2. Automatically Collected Information

We automatically collect certain information when you use our services, such as IP address, browser type, device information, pages visited, interaction patterns, usage data and analytics, and log data including timestamps and error reports.

1.3. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and track information and improve our services. This includes essential cookies for basic functionality, analytics cookies to understand usage patterns, preference cookies to remember your settings, and marketing cookies (with your consent) to deliver relevant content.

2.1. Service Provision

We use the information we collect to provide, maintain, and improve our services; process your transactions and send related information; and enable collaboration features within the platform.

2.2. Communications

We use your information to send you technical notices, updates, security alerts, and administrative messages; respond to your comments, questions, and customer service requests; and communicate with you about products, services, and events.

2.3. Analytics and Improvements

We monitor and analyze trends, usage, and activities to improve our services; detect, prevent, and address technical issues and fraudulent activity; personalize your experience and provide content relevant to you; and develop new features and functionality.

2.4. Legal Compliance

We use your information to comply with legal obligations, enforce our terms and policies, and protect our rights, property, or safety and that of our users.

3.1. No Sale of Personal Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3.2. Service Providers

We may share your information with service providers who perform services on our behalf, including cloud hosting providers, payment processors, analytics providers, and communication services. These service providers are bound by contractual obligations to keep personal information confidential and secure.

3.3. Legal Requirements

We may disclose your information to comply with laws, regulations, legal processes, or governmental requests; to enforce our agreements and policies; to protect our rights, property, or safety and that of our users; and in connection with the investigation of fraud or security issues.

3.4. Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.1. Security Measures

We implement appropriate technical and organizational measures to protect your information, including encryption of data in transit and at rest using industry-standard protocols (256-bit SSL/TLS), secure data centers with physical security controls, regular security assessments and penetration testing, and access controls and authentication requirements.

4.2. Employee Training

All employees with access to personal information receive training on data protection and security best practices. Access to personal information is limited to employees who need it to perform their job functions.

4.3. Limitations

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to enhance our security measures.

5.1. Access and Correction

You can request a copy of your personal data and update or correct inaccurate information through your account settings or by contacting us at support@ductarchitect.com.

5.2. Deletion

You can request deletion of your data, subject to legal retention requirements. We provide a 30-day grace period after account closure during which you can export your data.

5.3. Data Portability

You can request your data in a machine-readable format to transfer to another service provider.

5.4. Opt-Out Rights

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or updating your communication preferences in your account settings.

5.5. Account Closure

You can delete your account at any time through your account settings. Upon account closure, we will delete or anonymize your data as described in our data retention policy.

6.1. Active Accounts

We retain your information for as long as your account is active or as needed to provide you services.

6.2. Legal and Regulatory Requirements

We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. This includes retaining certain financial records, transaction data, and communications as required by law.

6.3. Account Closure

When you close your account, we provide a 30-day grace period during which you can export your data. After this period, we will delete or anonymize your data, except for information we must retain for legal or regulatory purposes.

7.1. Types of Cookies

We use essential cookies (required for basic functionality), analytics cookies (to understand how you use our services), preference cookies (to remember your settings), and marketing cookies (with your consent, to deliver relevant content).

7.2. Cookie Management

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling certain cookies may limit the functionality of our services.

7.3. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control the use of these cookies and encourage you to review the privacy policies of these third parties.

8.1. Data Processing Location

Your information may be transferred to and maintained on servers located in India and other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your information during international transfers.

8.2. Jurisdiction

This Privacy Policy is governed by the laws of India, and the courts of Jodhpur, Rajasthan shall have exclusive jurisdiction over any disputes arising from this policy.

8.3. Safeguards

We implement appropriate safeguards, such as Standard Contractual Clauses and other legal mechanisms, to protect your information during international transfers and ensure it receives an adequate level of protection.

9.1. Third-Party Links

Our service may contain links to third-party websites and integrate with third-party services. We are not responsible for the privacy practices of these third parties and encourage you to read their privacy policies.

9.2. Service Providers

Third-party services we use include payment processors, cloud infrastructure providers, analytics tools, and communication services. Each has their own privacy policies governing their use of your information.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@ductarchitect.com. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

11.1. Applicability

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). We process your data based on your consent, contractual necessity, legal obligations, legitimate interests, and vital interests.

11.2. Your GDPR Rights

You have rights to access, rectification, erasure ('right to be forgotten'), restriction of processing, data portability, objection to processing, and withdrawal of consent. You also have the right to lodge a complaint with your local supervisory authority.

12.1. Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page and update the 'Last Updated' date.

12.2. Notification

For material changes, we will provide prominent notice through the service, via email, or by other means. For significant changes that affect your rights, we may request your consent as required by law.

12.3. Your Acceptance

Your continued use of the service after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at support@ductarchitect.com. We will respond to your inquiry within 30 days. For data protection matters, you may also contact our Data Protection Officer at the same email address.